Waldorf Astoria Riviera Maya, Cancun - Reviews, Rooms Options & Prices 2025

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Key details

About the Resort

Carr Federal Libre 307 Cancun-Tulum, Cancun, Mexico, ROO 77580

Waldorf Astoria Riviera Maya is a 5-star oceanside luxury resort set amongst verdant-green mangroves. The hotel features 173 luxurious rooms and suites, two oceanfront infinity pools, and a world-class spa, providing an upscale retreat. Dining options include three restaurants and two bars, all offering refined culinary experiences.

Rooms & Suites

Rooms at Waldorf Astoria Riviera Maya feature breathtaking ocean views and private balconies with soaking tubs. Upgraded Presidential Suites provide additional space for entertaining, including a pool table and gourmet kitchen.

Dining & Drinks

Dining experiences at Waldorf Astoria Riviera Maya range from fine seafood at Malpeque to poolside dining with specialty cocktails. The Peacock Alley Lounge offers signature cocktails and snacks in an elegant setting.

Leisure & Wellness

The Waldorf Astoria Spa offers a comprehensive wellness experience with 8 indoor and 13 outdoor treatment rooms, sauna, and steam room. Leisure activities include beach access, kayaking, and paddle boarding, along with fitness classes led by trained instructors.

Services & Events

The hotel provides a 24-hour front desk and concierge services for guest convenience. Events can be hosted in various indoor and outdoor venues accommodating up to 380 attendees, supported by professional catering and AV equipment.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Oceanfront King Room

Max:

2 persons

63 m²

Bed options:

1 King Size Bed

Sea view

Heating

Balcony

room details

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King Room

Max:

2 persons

63 m²

Bed options:

1 King Size Bed

Sea view

Heating

Balcony

room details

Check Prices

Pool Pool Side King Room

Max:

2 persons

63 m²

Bed options:

1 King Size Bed

Sea view

Heating

Balcony

room details

Check Prices

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Price and Room Availability Calendar

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Getting around

Explore available ways to reach your dream destination

City Center

Cancun 14.4 mi

Airports

Cancun (CUN) 9.6 mi

Isla Mujeres (ISJ) 26.8 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Culinary Excellence

“Dining at the Waldorf Astoria was an lovely experience. We had the pleasure of dining at Chaya, Malpeque, and JA’O during our stay, and each meal was nothing short of really good. Chaya showcased a diverse range of flavors, with the attentive staff guiding us through a culinary journey. The dishes were beautifully crafted and bursting with flavor, leaving us eager for more at every meal.” view full review

Relaxing Spa Retreat

“Our time at the spa was one of the highlights of our stay. The serene atmosphere was perfect for relaxation, and we indulged in a variety of luxurious treatments. The spa offered a truly peaceful escape, enhancing our overall experience at the hotel and leaving us rejuvenated and refreshed.” view full review

Luxurious Room Amenities

“Our room at the Waldorf Astoria was a slice of heaven. With spacious accommodations, a personal jacuzzi on the balcony, and stunning views, we felt pampered from the moment we entered. The opulent features and plush bedding made for the perfect romantic getaway, and we couldn’t have asked for a more comfortable stay.” view full review

Exquisite Bathroom Experience

“The bathroom in our suite was truly impressive, featuring a massive shower and a sunken tub that offered a luxurious retreat. Every detail, from the design to the amenities, reflected the elegance of the resort, making our daily routines feel like a pampering session. It was a perfect place to unwind after a long day.” view full review

General

Non-smoking rooms
Free Wi-Fi in public areas
No parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Baggage storage
Locker room
Elevator
ATM/Cash machine
Hairdresser
Fireplace

Sports & Fitness

Fitness center
Yoga class
Sports trainer

Services

Room service
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Picnic area/ Tables
Dinner
Special diet menus

Business

Business center
Meeting/ Banquet facilities

Children

Board games
Children's menu

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Live entertainment
Spa center
Spa lounge
Steam room
Pedicure
Manicure
Body scrub
Facial
Treatment room
Body wraps
Back massage
Full body massage
Make up services

Room features

Mini-bar
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Curtains

Location

Carr Federal Libre 307 Cancun-Tulum, Cancun, Mexico, ROO 77580

Map view

Carr Federal Libre 307 Cancun-Tulum, Cancun, Mexico, ROO 77580

City landmarks

Bahia Petempich Beach

2.2 mi

Moon Palace

2.4 mi

Moon Palace Golf Club

2.5 mi

Spa Center

Spa

2.5 mi

Events

Moon Palace Arena

2.7 mi

Petempich Bay

2.8 mi

Carr. Cancun - Tulum

Piston Pueblo

2.9 mi

Unnamed Road

The Kay Club

2.9 mi

Reviews and Ratings

Feedback from previous guests about their experience

80%

liked the resort and would come back again

8.0/10

Great

Rooms

10.0

Location

9.0

Service

10.0

Dining

7.5

Elijah

United Kingdom, March 2025

5.2/10

My stay at Waldorf Astoria Riviera Maya was a nice experience. The service was really good and the oceanfront views from my King Room were simply amazing. However, while the dining options were visually appealing, I found some of the food to be disappointing and not worth the high prices. Overall, the atmosphere was relaxing, making it a great place to unwind. 🌴✨

Rooms

10.0

The King Room with Oceanfront View was luxurious and beautifully decorated. The linens and amenities were great, contributing to a comfortable stay.

Service

10.0

The staff’s attentiveness was a highlight of my visit. They were always ready to help, making my experience feel personalized and enjoyable.

Location

9.0

The hotel's location is ideal for those seeking tranquility away from the busy Cancun area, yet it provides easy access to nearby attractions.

Dining

7.0

Although the dining environment was pleasant, I must admit that the food didn't live up to expectations. While Malpeque offered some standout dishes like cauliflower, others missed the mark.

Facilities

9.0

The facilities were impressive, with options like poolside service and complimentary golf car rides to nearby locations. The grounds were well-maintained and offered a clean, inviting atmosphere.

James

United Kingdom, January 2025

5.6/10

I had an very nice three-night stay at Waldorf Astoria Riviera Maya. The service was exemplary, and I found my room to be absolutely beautiful, with stunning ocean views. However, the dining experience was mixed; while some restaurants were enjoyable, I did encounter a couple of disappointing moments with the food quality. Overall, I'd say this hotel is worth every penny for a luxurious getaway.

Rooms

10.0

My King Room with Oceanfront View was lovely, featuring luxurious decor and comfortable amenities.

Service

10.0

The staff provided 10/10 customer service and were always attentive, especially at the poolside where they even offered to clean my sunglasses.

Location

9.0

Though the hotel is away from the busy areas of Cancun, it provided a peaceful setting that I truly appreciated.

Dining

7.0

While I enjoyed Malpeque, JAO, and Chaya, I found the food inconsistent; some dishes were great, but I also had one experience that left much to be desired.

Facilities

9.0

The hotel's cleanliness and overall facilities were impressive, with amenities like room service and car hire available.

Billy

United Kingdom, January 2025

5.6/10

My stay at Waldorf Astoria Riviera Maya was a good experience overall, marked by luxurious accommodations and really good service. The food, particularly at Malpeque, was a highlight, although I found some dishes underwhelming. The lovely ocean view from my room made my stay truly nice.

Rooms

10.0

The King Room with Oceanfront View was stunning and tastefully decorated. The linens were high-quality, adding to the luxurious feel.

Service

10.0

Service across the hotel was perfect. The staff was friendly and attentive, from poolside service to room assistance.

Location

9.0

The hotel is situated away from the busy areas of Cancun, providing a serene and relaxing atmosphere, which made it well worth it.

Dining

8.0

Malpeque offered some of the best cuisine I’ve ever experienced, with standout dishes like the cauliflower. However, I found some other dining options needed improvement.

Facilities

9.0

The facilities were excellent, including the cleanliness of the hotel and the availability of services like room service and golf car transport.

Steven

United Kingdom, December 2024

6.6/10

I enjoyed my 3-night stay at Waldorf Astoria Riviera Maya. The hotel is stunning, with beautiful rooms and an amazing ocean view. However, while the service was excellent, I found some dining options to be hit or miss, particularly at the more casual restaurants.

Rooms

10.0

My King Room with Oceanfront View was luxurious, beautifully decorated, and equipped with great amenities that made my stay very comfortable.

Service

10.0

The staff was incredibly attentive, providing great service at the pool and going out of their way to meet my needs, like cleaning my sunglasses.

Location

9.0

The hotel is a bit away from the bustling area of Cancun, which I loved for the tranquility it offered. The peaceful surroundings made my stay feel even more special.

Dining

Facilities

9.0

The poolside amenities were fantastic, and the hotel overall was kept very clean. It was a joy to relax in such an inviting setting.

Luna

United Kingdom, November 2024

5.6/10

My stay at Waldorf Astoria Riviera Maya was overwhelmingly positive, with beautiful rooms and excellent service standing out. The food was a mixed bag; while some dishes were fantastic, others missed the mark. Overall, I'd highly recommend this hotel for its ambiance and attentive staff.

Rooms

10.0

I stayed in a King Room with an Oceanfront View, which was luxurious and beautifully decorated. The linens and amenities were great, making my stay really comfortable.

Service

10.0

The customer service was fantastic, with the poolside staff being particularly attentive. They even offered to clean my sunglasses, which I found incredibly thoughtful.

Location

9.0

The hotel is situated away from the busier parts of Cancun, providing a tranquil atmosphere, but still convenient to explore with the hotel's golf car available for transport.

Dining

8.0

Dining was a hit-or-miss experience. Malpeque restaurant served some of the best food I've had, especially the cauliflower, but I did get some mixed results from other options. I’d still say it was worth it to try the restaurants on site.

Facilities

9.0

The overall facilities were impressive, with clean and well-maintained public areas. Room service and other amenities like dry cleaning and laundry added to my convenience.